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Desiree is a Customer Support Specialist at InterceptEFT.
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Desiree Mayer's blog archive
Desiree is a Customer Support Specialist at InterceptEFT.
Can't Validate
by Desiree Mayer and Stephanie Perrine (Customer Support Specialists), Aug 2, 2010 Have you ever seen the "Can't Validate" status during a file upload? This status issue arises when the routing and account information you are sending in your ACH file does not match what we have entered in our processing system. InterceptEFT will process the information that comes over in the ACH file but because our system can't match up all data you will see < Can't Validate under the status column. This particular error message will override any other possible error messages that may need your attention.
Examples of possible error messages that may be overridden by < Can't Validate are < Short Window or < Wire!. These messages are important because "Short Window" could mean additional fees or missing the "Wire" status could prevent the file from being processed. Credits on returns could also be delayed if we don't have up to date account information on your clients.
A list of your clients routing and account numbers on record with InterceptEFT can be found on your Company Accounts Report via your online reporting. Simply log in to the website, choose REPORTS, then select OTHER and you will see your accounts report become available. The Client/Customer Information form can be used to update account information as needed. The updated information can be faxed to 701-499-5340.
By keeping all account information (especially routing and account numbers) updated with InterceptEFT, you will avoid the < Can't Validate error message and enjoy more efficient processing.
Thank you for your compliance.
by Desiree Mayer and Stephanie Perrine (Customer Support Specialists), Aug 2, 2010 Have you ever seen the "Can't Validate" status during a file upload? This status issue arises when the routing and account information you are sending in your ACH file does not match what we have entered in our processing system. InterceptEFT will process the information that comes over in the ACH file but because our system can't match up all data you will see < Can't Validate under the status column. This particular error message will override any other possible error messages that may need your attention.
Examples of possible error messages that may be overridden by < Can't Validate are < Short Window or < Wire!. These messages are important because "Short Window" could mean additional fees or missing the "Wire" status could prevent the file from being processed. Credits on returns could also be delayed if we don't have up to date account information on your clients.
A list of your clients routing and account numbers on record with InterceptEFT can be found on your Company Accounts Report via your online reporting. Simply log in to the website, choose REPORTS, then select OTHER and you will see your accounts report become available. The Client/Customer Information form can be used to update account information as needed. The updated information can be faxed to 701-499-5340.
By keeping all account information (especially routing and account numbers) updated with InterceptEFT, you will avoid the < Can't Validate error message and enjoy more efficient processing.
Thank you for your compliance.
Are you really listening?
by Desiree Mayer (Customer Support Specialist), May 24, 2010 Listening is one of the most important customer service skills one can have. It is also one of most difficult skills to learn! If we are born with the ability to hear, does this mean we are listening? The skill of listening is attaching meaning to the words. Listening is something that needs to be learned or developed. Listening to your customers helps you to better understand and satisfy their needs. Sometimes we think we are listening to our customers, but there are many distractions that can interfere with the message or meaning of what the customer is really trying to say. Here are some simple tips to improve your listening ability:
by Desiree Mayer (Customer Support Specialist), May 24, 2010 Listening is one of the most important customer service skills one can have. It is also one of most difficult skills to learn! If we are born with the ability to hear, does this mean we are listening? The skill of listening is attaching meaning to the words. Listening is something that needs to be learned or developed. Listening to your customers helps you to better understand and satisfy their needs. Sometimes we think we are listening to our customers, but there are many distractions that can interfere with the message or meaning of what the customer is really trying to say. Here are some simple tips to improve your listening ability:
- Be prepared to listen. Try to focus only on what is being said and not on how you are going to respond to what a customer is saying.
- Be courteous and don't interrupt when someone is talking, because you may miss some important information or your customer may lose track of what they are saying. Take notes if you are worried about forgetting something.
- Listen carefully and pay attention to body language and tone of voice. Your customer may not be communicating exactly how they feel.
- Ask open ended questions that require the customer to answer more than just "yes" or "no" to help you identify what your customers' needs are.
- Summarize or repeat back the important points to the customer to make sure you understand what they are asking for after they have finished speaking.